Terms and Conditions
Terms and Conditions – All Tours
Individuals and Small Groups
(under 10 individuals or as specified by E-Ko)
In the event you are booking for yourself AND/OR others (e.g. your family, tour group etc.) it is your responsibility to ensure all members of your party are familiar with these terms and conditions.
Bookings can be made via phone, email, our website or authorized booking agency. Full payment will be taken on booking and all bookings are conditional on your compliance with our terms and conditions. Failure to comply will result in you and anyone you have booked for being excluded from your tour without the entitlement to a refund.
You may cancel your trip and be entitled to a full refund by providing no less than 24 hours’ notice prior to your scheduled tour departure. Any customer who fails to comply with this cancellation policy will not be entitled to a refund.
All trips require a minimum equivalent number of 6 full fare adults to cover minimum operating costs.
E- Ko Staff Authority
Customer assesment is carried out by staff and they may refuse travel , downgrade swimmers to view option based on safety and our tours being enjoyable for everyone.
Weather and Unforeseen Circumstances
Trips may be cancelled due to poor weather conditions. If a trip is cancelled before the scheduled departure time you will receive a full refund. Tours can be cancelled for unforeseen circumstances up to 30 minutes prior to tour departure .ie mechanical, safety, Under minimum numbers. Please provide a contact number at booking time.
Call E-Ko tours 24 hours’ prior departure to confirm your booking.
On the day of your tour you must report to our office located at The Waterfront, 1 Wellington Street, Picton, NZ at least 30 minutes before your scheduled tour departure.
What to Bring
For all tours excluding The E-Ko Dolphin Swim and View Tour, you will need to bring, warm clothes (just in case), a water bottle, sunscreen and a camera (optional but highly recommended!). if you are dolphin swimming don’t forget a towel and swimwear!
The E-Ko Dolphin Swim and View Tour
Additional Term and Conditions
The E-Ko Dolphin Swim and Viewing Tour will last between 2-4 hours depending on where the Dolphins are.
It is important to understand that the dolphins of the Marlborough Sounds are wild animals and as such, we cannot control their behavior. Most of the time dolphins are incredibly curious and playful but, just like humans, sometimes they are not in the mood to play and interact with you. If when swimming with dolphins they swim away from you, please, do not take it personally or try to chase after them.
Our success rate is calculated using actual figures gathered over the duration of the previous season. For viewing dolphins, our success rate is currently 95%. For swimming with dolphins, it is 80%.
The cost of your equipment rental is included in your tour and is valued at $16. Replacement costs are listed below:
Wetsuits: $150 Mask: $35 Snorkel: $20 Booties: $50 Hoods: $45
Refund Policy - Dolphin Swim and View
The following refunds apply to direct, full fare bookings only. Any bookings via Agents (online or otherwise) are subject to the Terms and Conditions of the agency. Refunds may also vary according to discount fares.
- Dolphin Swim – No Swim
- Dolphin Swim – No Swim or View
- Dolphin View – No View
8 years for swimming. NO EXCEPTIONS. Proof of age must be supplied for under 12, shown to the check-in desk.
8-12 years must be accompanied in the water by an 18+-year-old.
Viewing children under 12 must be accompanied by an 18+-year-old at all times.
Minimum Swimming Experience
Even though we operate in the calm sheltered waters of the Queen Charlotte Sound, it is preferable that you have some degree of swimming experience or are comfortable in the water. We have extremely warm buoyant full-length wetsuits and extra floatation devices to ensure your comfort and safety.
Wetsuits supplied are 6mm are are to be used at all times by NZ law. Guests bringing their own suit must have a 5mm full-length suit as minimum or use ours supplied.
You must be fit and healthy, mentally and physically. Dolphin swimming is considered a strenuous activity and any medical condition which impairs your physical or mental ability must be brought to our attention. Swimming involves the contact with cold water which can affect conditions that are triggered by heightened stress. It is your personal responsibility, to be honest when you will fill in our Pre-Swim questionnaire at check-in time. This reduces your risk of harm occurring.
You are obligated to notify us of any medical condition affecting your general health or mental ability before the activity. Email us beforehand to discuss if unsure of medical conditions not considered eligible.
Those considered not medically able to be safely involved in a strenuous activity will be deemed ineligible for this activity. This is a legal requirement under New Zealand Maritime law.
Swimming with dolphins is an incredible experience and in New Zealand, our company is the safest operation with our sheltered calm waters, specialized swim ladders and methods. Our intention is for you to have the best possible interaction with the dolphins so come prepared.
You will then have one the most memorable experiences of your life, the Dolphins are looking forward to meeting you